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Just call Provider Services at 1-855-232-3596 (TTY: 711). Or email us.
Getting started
When you join our network, we’ll provide initial orientation within 180 days. After that, you’ll have ongoing training and education with:
Periodic provider newsletters and bulletins with updates and reminders
Routine visits to your office for provider-focused education
Individual or group training sessions on topics like:
Codificación de reclamaciones
Estándares de disponibilidad de citas
Beneficios de los miembros
Website and Provider Portal navigation
You can check the quick reference guide for answers to many of your questions. Or you can call us at 1-855-232-3596 (TTY: 711).
Helpful training links
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You’ll need to RSVP to any provider trainings you’d like to attend. Each session has a maximum of 100, so RSVP as soon as possible.
EVV Phase 2 Provider Training (PDF)
SUD Lab Provider Office Hours
Haga clic aquí para inscribirse
- Thursday, September 10 - 3 pm
- Thursday, October 8 - 3 pm
- Thursday, November 12 - 3 pm
- Thursday, December 10- 3 pm
BH Prior Authorization Office Hours
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- Friday, July 31, 2026 – 10:30 am
- Friday, August 28, 2026 – 10:30 am
- Friday, September 25, 2026 – 10:30 am
- Friday, October 30, 2026 – 10:30 am
- Friday, November 27, 2026 – 10:30 am
Pharmacy and BH HEDIS Measure Provider Trainings
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- Tuesday, October 6, 2026 - 11:00am
- Tuesday, October 20, 2026 - 11:00am
- Tuesday, November 3, 2026 - 11:00am
- Tuesday, November 17, 2026 - 11:00am
- Tuesday, December 1, 2026 - 11:00am
- Tuesday, December 15, 2026 - 11:00am
Haga clic aquí para inscribirse
- Wednesday, October 7, 2026 - 1:00 pm
- Wednesday, October 21, 2026 - 1:00 pm
- Wednesday, November 4, 2026 - 1:00 pm
- Wednesday, November 18, 2026 - 1:00 pm
- Wednesday, December 2, 2026 - 1:00 pm
- Wednesday, December 16, 2026 - 1:00 pm
Haga clic aquí para inscribirse
- Monday, October 12, 2026 - 11:00 am
- Monday, October 26, 2026 - 11:00 am
- Monday, November 9, 2026 - 11:00 am
- Monday, November 23, 2026 - 11:00 am
- Monday, December 7, 2026 - 11:00 am
- Monday, December 21, 2026 - 11:00 am
Housing Supports Program Training (PDF)
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- Thursday, October 1, 2026 - 11 am
- Thursday, October 15, 2026 - 11 am
- Thursday, November 5, 2026 - 11 am
- Thursday, November 19, 2026 - 11 am
- Thursday, December 3, 2026 - 11 am
- Thursday, December 17, 2026 - 11 am
Coding for HEDIS Gaps in Care
- Thursday, July 18, 2024 - 12 pm: Haga clic aquí para inscribirse
- Tuesday, July 23, 2023 - 11 am: Haga clic aquí para inscribirse
This webinar will cover:
- HEDIS Review
- Coding for Quality
- Best practices for Quality Coding
- FQHC/RHC Billing Tips
- Converting a sick to a well visit
- Coding for maternity measures
- Get your plans point of contact
Have issues registering? Please reach out to Madison Yonlisky (MRYonlisky@aetna.com)
Pre-recorded trainings
Provider Relations Office Hours
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Tuesday, November 3, 2026 - 10 am
Tuesday, December 1, 2026 - 10 am
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We’ve partnered with NantHealth to provide access to Eviti Connect, an online software system that enables real-time decision support and treatment guidelines for patients with cancer.
You can get training to make the most of Eviti Connect. You can also visit the Eviti Connect website to see the Eviti Connect user guide, video tutorials and interactive eLearning modules.
These trainings are web-based, instructor-led, interactive sessions that guide you through creating an account and submitting treatment plans. You’ll need access to the internet for this training.
Who should attend? Anyone in your office who submits treatment plans for review will want to attend one of these sessions.
Register for training
Just email Training@NantHealth.com and note:
- Which training session you’d like to attend
- The number of attendees from your office who’ll take part
You’ll receive a response with details for that web training session. This includes a toll-free phone number and a link to the web portion of the training. You’ll want to keep the training registration email. This way, you’ll have the link to the web conference and the call-in number for the session.
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Here are some other resources you may find useful:
Capacitación sobre facturación del EVV para proveedores de PCA y contactos del área técnica de EVV de Aetna Better Health y Aetna Assure Premier Plus (HMO D-SNP)
Steering Clear of Medicaid Fraud, Waste and Abuse (NJDHS Division of Developmental Disabilities)
Provider Focus Group
Join us for our monthly provider focus group meeting! This interactive session offers a platform for healthcare providers to share insights, exchange best practices, and collaborate on enhancing patient care. Together, we'll address challenges, explore innovative solutions, and foster a supportive community dedicated to delivering exceptional healthcare. Don't miss this opportunity to connect with peers, elevate your practice, and make a meaningful impact in the healthcare industry. Register now to reserve your spot!
Haga clic aquí para inscribirse
- Friday, April 26, 2024
- Friday, May 24, 2024
- Friday, June 28, 2024
- Friday, July 26, 2024
- Friday, October 25, 2024
- Friday, November 29, 2024
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- A Home Fall Prevention Checklist for Older Adults (PDF)
- Provider Critical Incident Training (PDF)
- Critical Incident Attestation Form -- [MUST be submitted to ABHNJ after completion of above Critical Incident Training]
Other training and resources
Competencia cultural
We don’t discriminate against people due to their race, ethnicity, national origin, religion, gender, age, mental or physical disability, sexual orientation, genetic information or medical history, ability to pay, or ability to speak English. You can visit our cultural competency page to learn more about cultural competency training.
Trauma-informed care
Trauma-informed care responds to the impact of trauma through recognition and understanding. We take our members’ safety and ability to make their own choices seriously. Want to learn more? Just watch this video about trauma-informed care. Or visit the Center of Excellence for Integrated Health Solutions (CoE) website.
Trauma-informed care tool kit
You can find webinars, educational materials and other helpful training resources on the Provider Portal. You can also find helpful resources that can help you with provider fatigue and burnout.
Eviti Connect is a trademark of NantHealth, Inc.
HEDIS is a trademark of the National Committee for Quality Assurance (NCQA).